Fast answer

The answer before the background

Our recommendation

For missing rewards, progress, or login problems, connect to a reliable network, fully close and reopen the game, and check for an update in your app store. Use Settings > Login to sign in with the same linked method that held your progress. Do not uninstall or clear app data until the save is linked. If a reward still does not appear, record your User ID, the activity that should have paid out, the approximate time, and screenshots, then use Contact Us in the game or email the listed support address. The store confirms that the game requires internet access, and official support confirms that linked login is the backup route for saves.

Start here

When rewards or earnings do not appear

The game advertises several reward-producing activities, including clan quests, raids, weekly challenges, seasonal content, and an offerwall on recent store listings. Reward availability can depend on the activity, account, platform, region, and current event, so do not rely on an old guide that promises a specific amount or drop rate.

If you are trying to earn gems or another event reward and nothing arrives, return to the relevant activity screen and check its task status, completion conditions, mailbox, and claim button. Some activities may record completion before the reward is manually claimed. If the reward is linked to an advertisement or offer, wait for the result to finish before closing the app, then reopen the game on a stable connection.

Use this order before contacting support: restart the game, check the activity again, confirm that the account is the intended one, and install any available update. Do not repeat a purchase or spend extra currency merely because a reward is delayed; first confirm whether the original transaction or task is still pending.

  • Verify that the device is online; the official store listing says an internet connection is required.
  • Check the in-game inbox, event screen, clan screen, and offerwall rather than only the main currency counter.
  • Take screenshots showing the task, completion state, account identity, and missing reward.
  • Do not trust unverified claims about exact drop rates, reward codes, or guaranteed earnings.
ProblemSafe first checkIf it remains unresolved
Clan, raid, or weekly reward missingReopen the activity and look for an unclaimed reward or delayed result.Contact support with the activity name, date, User ID, and screenshots.
Offerwall reward missingConfirm the offer was completed on the same device and account, then restart the game.Use the offerwall’s reporting route if available, then contact game support.
Purchase or paid item missingDo not buy it again; check the purchase history and restart the app.Send the receipt, platform, transaction date, and User ID to support.
Verified versus recommended

The official listing verifies the broad activity types and the internet requirement. The checking sequence above is practical troubleshooting advice; the developer does not publish a universal delivery time for every reward type.

Account protection

Login, lost progress, and new-device recovery

A local save is not a safe recovery plan. Official support says the Login button in Settings lets progress be stored on the device or in the cloud, and its backup instructions are Settings > Login > choose a login option. Complete this before changing phones, reinstalling, or clearing storage.

Supported methods differ by platform. On iPhone or iPad, official support lists Sign in with Apple, Sign in with Google, a mobile phone number, and email. On Android, it lists Sign in with Google, a mobile phone number, and email. If you expect to move between iPhone and Android, choose a method supported on Android.

After installing on the new device, finish any required opening steps, open Settings, select Login, and use the exact same provider or linked address. Check the displayed progress before making changes to the new account. Support states that only one active login session can be maintained, so switching between devices or accounts may sign out the previous session.

If the game opens with a new or empty account, stop playing on that account until you have checked the login method. Try the other supported method that you may have linked, verify spelling and country or phone details, and compare the User ID with an old screenshot. If you cannot identify the account, use in-game Contact Us or the official support email. Include the old User ID, current User ID, platform, device model, approximate last successful login, and purchase receipts if applicable.

  • Link an email or phone number from Settings > Login if you want a durable recovery method.
  • Official support says a linked email or phone number cannot currently be changed, so choose carefully.
  • Save a screenshot of your User ID before a device change or major update.
  • Never share passwords, one-time codes, or payment details in a public community post.
SituationBest actionAvoid
Still have the old deviceOpen Settings > Login and confirm the account is linked before migration.Uninstalling first or relying only on a local save.
New device shows level oneStop progressing, sign out if necessary, and retry the original login method.Overwriting the old account by linking the wrong new account.
No access to the linked methodContact official support with User ID and ownership evidence.Guessing repeatedly or using unofficial recovery services.
Important limitation

The help center explains the login and backup flow, but it does not promise that an unlinked local save can always be restored. Recovery is more likely when you can provide the original User ID and purchase records.

Errors and controls

Freezes, failed loading, sound, and unresponsive taps

For a freeze, loading loop, connection error, or sudden return to the home screen, force-close the game once, restart the device, and try again on a stable Wi-Fi or mobile connection. Then check the store for an update and ensure the device has free storage. Recent store notes mention stability and performance improvements, so running an older build can matter.

Do not clear app data or reinstall until the save is linked. If the problem began immediately after an update, record the exact screen, error text, time, device, operating-system version, and whether the issue happens on Wi-Fi, mobile data, or both. This gives support something reproducible instead of only a general crash report.

For controls that do not respond, clean and dry the screen, remove accessories that may obstruct edge gestures, close overlays such as screen recorders or floating windows, and test both portrait and landscape orientations if the device permits it. Reopen the game after changing one condition at a time. These are general device recommendations, not a developer-confirmed control fix.

For missing sound, open Settings and check the Speaker and Music icons. The official help article says those controls switch sound effects and music on or off. Also check the device’s media volume, silent mode, Bluetooth output, and any active mute setting. If sound remains absent, report it through Contact Us.

  • Update the game and operating system before deeper troubleshooting.
  • Use one controlled restart rather than repeatedly tapping a stuck reward or purchase button.
  • Capture a video if a control, ad, or battle consistently fails in the same place.
  • Do not install modified clients or third-party tools claiming to unlock rewards; they can risk the account.
SymptomRecommended sequence
Crash or freezeRestart app → restart device → check connection and storage → update → report reproducible details.
Connection or login errorTest another network → confirm date and time are automatic → retry the correct login method → contact support.
No soundCheck in-game Speaker and Music icons → device media volume and mute → Bluetooth output → report if unresolved.
Tap or button failsClean screen → close overlays → rotate or relaunch → update → record the exact location and action.
What support needs

Use the in-game Contact Us option when possible. The official support instructions specifically direct players there for bug reports, and the store listing also provides the support email address.

Escalation

How to report a problem without losing evidence

Before contacting support, write a short timeline: what you attempted, what should have happened, what actually happened, and whether restarting changed anything. Attach screenshots rather than relying on memory. For a missing earning or reward, include the activity name, completion requirement, claim state, approximate time, and any transaction or offer reference.

Include your User ID, player name if visible, platform, device model, operating-system version, game version, network type, and region when relevant. If the problem concerns a purchase, provide the store receipt but redact unrelated payment information. If it concerns a save, explain whether the old device still works and which login method was used.

Keep the original account untouched while waiting for a reply. Do not create several replacement accounts, repeatedly reinstall, or link an unknown login to the fresh profile. Those actions can make it harder to identify which save should be recovered.

  • Use Settings > FAQ or Contact Us if those labels are available in your build.
  • For support email, use cdh-support@animocabrands.com as shown on the current Google Play listing.
  • Follow up in the same support thread so the original screenshots and identifiers remain together.

FAQ

Common questions

Can I recover progress after reinstalling the game?

Only if the progress was linked to a supported login or support can verify the old account. Try the same login method in Settings > Login first. If the save was local only, recovery is uncertain, so provide the original User ID and any ownership evidence to support.

Why did my reward not arrive after completing an activity?

Reopen the activity, check for a separate claim button or inbox message, confirm that you are on the intended account, and restart the game. If it is still missing, report the activity, completion time, User ID, platform, and screenshots. Do not repeat a purchase or task until support confirms the result.

Can I use the same account on iPhone and Android?

The official help center says the account can be accessed on supported devices after login, but the method must be supported on both platforms. Sign in with Apple is listed for iPhone or iPad only, while Google, phone number, and email are listed for Android.

How do I fix sound or music that stopped working?

Open Settings and check the Speaker and Music icons, then check device media volume, silent mode, Bluetooth output, and mute settings. If sound is still missing, report the issue through Contact Us with your device and game version.

What should I send when support asks for account details?

Send your User ID, player name if available, platform, device, game version, login method, approximate last successful session, a clear description, and screenshots. For purchases, include the store receipt while hiding unrelated payment information.

Sources

What we checked

Official listings establish current availability and product facts. Community pages are used for mechanics and build history, then labeled separately.